Questions? |
Who to ask? |
|
Problems with your computer? A public computer? Internet? |
Submit a sysaid ticket |
| Makerspace reservations | Makerspace reservation request form |
| Question for TS unit (ex. zoom cart request, collaboration station requests) |
Email techservices-lndl <techservices-lndl@loyola.edu> This is a shared inbox, checked by all of TS |
| General message to the TS unit that does not require a response |
Email LNDL-Technology-Services <LNDL-technology-services@loyola.edu> Distribution list that goes to all individual staff inboxes |
| Loyola or Notre Dame IT issues | Email Technology Services Librarian and submit Sysaid Ticket. |
| Patron questions about the makerspace at the Help Desk (makerspace appointment is here, button maker is jammed, etc.) | Message both Youlanda, Clara, Kate, and Jaquan on Teams. If associated with circulation, please use the circulation-technology Teams chat. |
| Updates to the website, including hours, libcal, libguides. | Submit a website ticket |
|
Access Services only:
For all other Access Services technology issues, please Submit a sysaid ticket |
Notify the Access Services Librarian and coordinate to submit an email to NDMU IT (helpdesk@ndm.edu) or submit a Loyola OTS ticket |
| Downloading software to staff computers. | Submit a sysaid ticket |