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How do I find the full text?: Troubleshooting

There are multiple ways to access the full text of resources owned by the library. This guide will help you to identify the steps you should take to find the full text of an article, e-books, or other electronic library resource.

Troubleshooting Finding Full Text

What happened?

How to fix it:

It says I have to pay for the article. First, try clearing your browser's cache, cookies, and history, and then try accessing the resource again. If you don't know how to do that, there is a box below this one with directions for the browser you are using. If that doesn't work, use the Ask a Librarian options to the right to get help!
After I click on the icon/link, the page doesn't load or the cursor just keeps spinning. First, try clearing your browser's cache, cookies, and history, and then try accessing the resource again. If you don't know how to do that, there is a box below this one with directions for the browser you are using. If that doesn't work, use the Ask a Librarian options to the right to get help!
You receive an error message. First, try clearing your browser's cache, cookies, and history, and then try accessing the resource again. If you don't know how to do that, there is a box below this one with directions for the browser you are using. If that doesn't work, use the Ask a Librarian options to the right to get help!

 

Clearing your browser's cache, cookies, and history

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